As an IT outsourcing contract manager, I have lived, under both perspectives, the impact over the human resources in an IT outsourcing project.
Let’s resume the discussion proposed in our article “IT Outsourcing Revisited: Providers Should Change Their Attitude or else …” , published May31st here.
An old IT outsourcing dilemma, relative to the “single provider” versus “multiple providers” models of implementation, has its decision factors strongly exacerbated on cloud scenario. As will be discussed, on a cloud scenario we can sometimes find tens of providers coexisting, not always peacefully, resulting in a turbulent and unstable IT environment.
This criticality has forced the providers of IT outsourcing services to change their attitude as a reaction to the pressure of their clients.
Have you lived a crisis in an IT outsourcing contract? What actions should be taken to solve it? Even more, what could have been done earlier to avoid it?
In cloud, the definition of the sourcing strategy, as well as its implementation, shows distinct characteristics as compared with those of traditional outsourcing.
Two conflicting, although inseparable, characteristics occur in any project: the materialization of an improvement opportunity and the unavoidable risks inherent to its attainment.
Vamos retomar a discussão proposta em “IT Outsourcing Revisitado: Provedores Devem Mudar Atitude ou Então …”, publicado aqui no portal TI Especialistas.