Have you lived a crisis in an IT outsourcing contract? What actions should be taken to solve it? Even more, what could have been done earlier to avoid it?
Two conflicting, although inseparable, characteristics occur in any project: the materialization of an improvement opportunity and the unavoidable risks inherent to its attainment.
Many of the problems which arise along the lifetime of an IT outsourcing contract could be avoided, or at least minimized.
