Nelson Lucena

With more than 15 years of experience, I have been with global companies in the many industry fields: Banking, Automotive, Machinery and Insurance. Extensive knowledge in several management areas, such as Operations, IT, Claims, Lean Six Sigma and Customer Experience/Quality. Expert on Change Management and large project executions/implementation. End customer oriented, with expressive background on dealing with Large Accounts and Middle Market. Efficiency and quality approach on executions, along with a solid communication and negotiation set of skills.